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CDC Update August 1, 2008
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STIHL Dealer Shopper's Charge Application and Dealer Agreement

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Shop Efficiency Checklist

Rate each subject on a scale from 1–10 (10 being the highest) and total your score. This will help you determine what changes you need to make in your shop and parts area to make you as profitable as you can be.

1. Work Area

Is your work area clean, organized, and ready for business? Are your special tools and workshop manuals organized? Do you have the proper set-up for the type business you and your technicians do? Is your shop well lighted?

Score 1 - 10: _________________

2. Service Work Orders

Do you have a specific area for writing work orders? Do the work orders you use have the information that will benefit your business needs?

Score 1 - 10: _________________

3. Repair Turn Around Time

Do you know the fill rate on spare parts from all of your vendors? Do you know what your parts fill rate is to your customers from your parts inventory?

Score 1 - 10: _________________

4. Technician Training & Good Work Practices

Are your technicians well trained? Do your technicians always get every spare part on the work orders? Do you have a shop business plan for your technicians to keep them busy at all times?

Score 1 - 10: _________________

5. Labor Rate & Customer Billing

Are you making a good profit from your shop? Do you know what percentage of billable hours each of your technician’s produce?

Score 1 - 10: _________________

6. Special Tools

Do you have special tools for the brands of equipment you service? Do your technicians know how to use them?

Score 1 - 10: _________________

7. Manuals, Technical Bulletins, and Parts Lists

Do you have all of your manuals, technical bulletins, and parts list in their proper places and accessible for your technicians? If you have a computer, are you taking advantage of electronic parts look up software?

8. Technician Compensation

Are you billing more hours on jobs than your technicians are spending on them?

Score 1 - 10: _________________

9. Shop Promotions

Do you have promotions such as a winter service mailer to send out to your customers to enhance your business in an otherwise slow, low profit time?

Score 1 - 10: _________________

10. Parts Department

Is your parts department clean and well organized? Do you promote your parts department to your customers by taking them on a tour?

Score 1 - 10: _________________

TOTAL: ________________

How did you do?

A. 90 - 100: Your attention to detail is excellent. We sould encourage other STIHL dealers to visit you and learn.

B. 80 - 89: Pretty good, but there's room for improvement that will make a difference in your income.

C. 70 - 79: Your profits are definitely suffering. You've got problems that need your immediate attention.

D. 69 or less: It may be too late.

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