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Shop Efficiency Checklist
Rate each subject on a scale from 1–10 (10 being the highest)
and total your score. This will help you determine what changes you
need to make in your shop and parts area to make you as profitable as
you can be.
1. Work Area
Is your work area clean, organized, and ready for business? Are
your special tools and workshop manuals organized? Do you have the
proper set-up for the type business you and your technicians do? Is
your shop well lighted?
Score 1 - 10: _________________
2. Service Work Orders
Do you have a specific area for writing work orders? Do the work
orders you use have the information that will benefit your business
needs?
Score 1 - 10: _________________
3. Repair Turn Around Time
Do you know the fill rate on spare parts from all of your vendors?
Do you know what your parts fill rate is to your customers from your
parts inventory?
Score 1 - 10: _________________
4. Technician Training & Good Work Practices
Are your technicians well trained? Do your technicians always get
every spare part on the work orders? Do you have a shop business plan
for your technicians to keep them busy at all times?
Score 1 - 10: _________________
5. Labor Rate & Customer Billing
Are you making a good profit from your shop? Do you know what percentage
of billable hours each of your technician’s produce?
Score 1 - 10: _________________
6. Special Tools
Do you have special tools for the brands of equipment you service?
Do your technicians know how to use them?
Score 1 - 10: _________________
7. Manuals, Technical Bulletins, and Parts Lists
Do you have all of your manuals, technical bulletins, and parts list
in their proper places and accessible for your technicians? If you
have a computer, are you taking advantage of electronic parts look
up software?
8. Technician Compensation
Are you billing more hours on jobs than your technicians are spending
on them?
Score 1 - 10: _________________
9. Shop Promotions
Do you have promotions such as a winter service mailer to send out
to your customers to enhance your business in an otherwise slow, low
profit time?
Score 1 - 10: _________________
10. Parts Department
Is your parts department clean and well organized? Do you promote
your parts department to your customers by taking them on a tour?
Score 1 - 10: _________________
TOTAL: ________________
How did you do?
A. 90 - 100: Your attention to detail is excellent. We sould
encourage other STIHL dealers to visit you and learn.
B. 80 - 89: Pretty good, but there's room for improvement
that will make a difference in your income.
C. 70 - 79: Your profits are definitely suffering. You've
got problems that need your immediate attention.
D. 69 or less: It may be too late.
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